Contacting Amex

General Inquiries

Online Services, Statement/Billing/Balance, Membership Rewards Program, General Insurance Questions, Billing Disputes, Change of Address, Additional Flight Insurance

1-800-716-6661 (24/7 days a week, 365 days a year)

(905) 474-9380 (collect)

 Cardmember Login -“My Account”:  www.americanexpress.ca/myaccount

Insurance

Car Rental, Theft & Damage, Flight/Baggage Delay, Hotel/Motel Burglary, Lost & Stolen Baggage ( Premium Cards) 

Royal & Sun Alliance

Canada & US: 1-800-243-0198

Outside Canada & US: (905) 475-4822 (collect)

Travel Accident Insurance (TAI)

CHUBB Insurance

Canada & US: 1-800-532-4822

Outside Canada & US: (416) 863-1616

Travel Emergency Assistance

Canada & US: 1-800-678-5523

Outside Canada & US: (312) 935-3606 (collect)

Emergency Card Replacement

Lost or stolen cards (24/7 days a week, 365 days a year)

Toronto: (905) 474-9329

Rest of Canada: 1-800-716-6661

Outside Canada: (905) 474-9380 (collect)

Emergency card replacement timelines -

  • Domestic - next business day
  • International/USA - 2-3 business days
  • International/Overseas - 3-5 business days

a place of mind, The University of British Columbia

Payment & Procurement Services
TEF3-5th Floor, 6190 Agronomy Road
Vancouver, BC V6T 1Z3
Tel 604-822-2187
Email:

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